Location


4441 Collins Avenue, Miami Beach, FL 33140


 


Benefits
Pulled from the full job description



Dental insurance
Food provided
Health insurance
Life insurance
Vision insurance



 


Full job description


Guest Service Ambassador Job Description
We are immediately hiring for Guest Service Ambassador at the Famous Fontainebleau. The Guest Service Ambassador is responsible for maintaining a superior sense of control while overseeing an access point. At the same time, the GSA will provide the highest level of service and location/event knowledge to actively engage with all guest.
General Requirements

Always maintain a warm and friendly demeanor
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by guests
Must be able to multitask and prioritize departmental functions
Maintain regular attendance
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Adhere to any specific grooming standards
Must be effective in handling challenges, including anticipating, preventing, identifying and solving problems as necessary
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs

Fundamental Requirements

Must have the ability to work cohesively with other departments and communicate new processes and updates to keep everyone informed
Must be able to utilize technology to provide efficient communication
Must have the ability to multitask and effectively manage your time
Must be able to effectively form professional relationships with guest and employees alike
Must have a friendly demeanor to encounter guests, assisting in all questions they might have regarding their stay
Must ensure hotel information is always up to date
Must have the ability to effectively identify and communicate guest concerns regarding anything from safety to maintenance and housekeeping to the proper departments and follow up to ensure the issue was taken care of in a timely manner and that the guest expectations were fully met
Complete a thorough walkthrough of your area prior to and after your shift

Pay Rate

$22 hourly

Benefits

Vision Insurance
Medical Insurance
Dental Insurance
Critical Illness
Free Lunch

Schedule

1pm – 9:30pm
Monday through Friday availability
Weekend Availability

Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 35 – 40 per week
Benefits:

Dental insurance
Health insurance
Life insurance
Vision insurance

Schedule:

8 hour shift
Day shift
Evening shift
Every weekend
Monday to Friday
Night shift

Application Question(s):

What is a trait you would use to describe yourself and why?
What does Hospitality mean to you?
What does great service look like to you?
Explain an instance where you made someone feel special? (i.e. guest, friend, family member)
Please provide a previous employment reference of choice below:

Name:

Email:

Cell Phone Number:

Title:
Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience: 1 year (Required)
Customer Service: 1 year (Required)
Security: 1 year (Required)

Work Location: In person