Full job description


Hourly Rate: $18.20 



Are you looking for a place where meaningful moments are made together?

 

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
 
Shift: 1st/2nd; must be available to work weekends and holidays.




Where great benefits lead to a life fulfilled.



Competitive Pay




Medical/Dental/Vision/401K opportunities




Travel discounts




Credit Union Membership




Tuition Reimbursement




Professional Counseling & Family Support




Growth and Development Opportunities


Benefit Eligibility will vary by position




 



Site Specific Perks



15% off meals at independent restaurant, Havana 1957 (located inside building)
Work shoe credit through Shoes for Crews twice a year
Bi-annual team building events
“Way to Go” Incentive – $5 per name mention deposited onto Wisely card
Associates receive $1 for every qualified guest activated and sent to marketing desk for “welcome gift” or $5 for any qualified guest who agrees to attend a sales presentation
Quarterly celebrations, Associate/Leader of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week
Guest Satisfaction Survey awards if department specific goals are met (up to $50 a month)
Complementary parking in South Beach



 




As a Guest Services Agent, a typical day will include:



Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.




Actively listens and responds positively to guests’ questions, concerns, and requests and contacts other departments to help resolve guest issues.




Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)




Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.




Answers telephone calls and routes calls to the proper department as applicable.




May be asked to assist with bellman and runner duties depending on facility or location.


 



Guest Experience and Company Standards



Welcome and greet guests and anticipate and address their needs.




Interact with colleagues and guests professionally and promptly.




Contribute to team goals.




Always follow company policies and safety procedures.


 



To Become a Guest Services Agent at MVW:



Available to work various shifts, holidays, and both weekend days.




Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.




Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.




Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.






Specific job duties may differ by property, size of team, or facility.



 
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.