Full job description


Guest Service Host & Night Auditor
Job Summary

Coco Key Hotel & Waterpark Resort is seeking a proactive, detail-oriented individual to join our team as a Guest Service Host & Night Auditor. This hybrid role combines front desk operations, guest services, and night audit responsibilities, offering a dynamic and rewarding opportunity. The position includes working two Night Audit shifts and 2–3-day shifts per week, with additional night audit coverage as needed.
Key Responsibilities
Guest Services & Front Desk Duties

Greet guests warmly during check-in and check-out, ensuring accurate and efficient processing.
Respond to guest inquiries through phone, email, chat, and in-person interactions, offering detailed information about hotel services and amenities.
Manage room assignments, upgrades, and special requests to enhance the guest experience.
Process payments, resolve billing discrepancies, and ensure smooth guest transitions.
Act as a liaison between guests and other departments, coordinating service requests and resolving concerns promptly.

Night Audit Responsibilities

Balance daily room, restaurant, and bar revenue, ensuring accurate posting and settlements.
Prepare and review revenue reports, including the Guest Ledger Summary and Daily Restaurant Summary.
Audit Point of Sale (POS) systems, making necessary corrections and adjustments.
Reset hotel systems for the next day’s operations.
Address any system or computer issues during the night shift.

General Duties

Monitor and address guest requests via internal communication systems, including PBX and ticketing platforms.
Collaborate with other departments to resolve service issues and provide seamless guest care.
Assist with pre-arrival, in-house, and post-departure communications, encouraging guest feedback and resolving concerns.

Schedule Expectations

Work two Night Audit shifts per week (10:00 PM – 6:00 AM).
Cover 2-3 daytime Guest Services shifts per week and additional night audit shifts as needed.

Qualifications

Experience: Minimum of 1 year in customer service or hospitality; front desk or night audit experience preferred.
Education: High school diploma or equivalent required; hospitality-related education is a plus.

Skills:
· Proficient with hotel Property Management Systems (PMS) and POS systems.
· Strong verbal and written communication skills.
· Detail-oriented with excellent multitasking and time-management abilities.
· Comfortable with technology and fast-paced environments.
Benefits

Health, Dental, and Vision Insurance
Opportunities for growth within a dynamic team
Competitive pay and flexible scheduling

Job Type: Full-time
Pay: From $16.00 per hour
Benefits:

Dental insurance
Employee discount
Free parking
Health insurance
Paid jury duty
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Schedule:

Evening shift
Every weekend
Holidays
Monday to Friday
Night shift

Experience:

Hotel experience: 2 years (Required)

Ability to Commute:

Orlando, FL 32819 (Required)

Ability to Relocate:

Orlando, FL 32819: Relocate before starting work (Required)

Work Location: In person